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FAQ

FAQ

(1) Products

What type of do you work with?

We print exclusively on Birch 1/4in 5ply.

Can i order wholesale to resell in my own retail outlet/online store?

Yes, We welcome all large custom orders and wholesale orders of the products we already offer.

Do you hand bead the necklaces or order them from china?

Actually Yes, Our team spends countless hours making sure that the necklaces are handbeaded to our own personal preferences to ensure a great product to the client.

(2) Online Shop

What forms of payment do you accept?

We accept the major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.

How secure is this store?

All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.

Do you offer wholesale pricing?

Yes. If you would like a wholesale account, please contact us and include your business details in your message.

What is your exchange / return policy?

Customer satisfaction is of the utmost importance to us. all pendants can be returned within 14 days of delivery. Returns must include a copy of our delivery packing slip. If a product is defective, it will be exchanged for a new product at no additional charge. Refund / exchange is not guaranteed and is subject to our review of the returned product.

(3) Shipping

How long will delivery of my order take?

Domestic orders are typically delivered within 5-10 business days. International orders are typically delivered within 3-5 weeks, depending upon the destination and customs processing.

Please note that delivery of orders paid via PayPal eCheck will take an additional 4 to 9 business days to allow for the eCheck transfer period.

How much does shipping cost?

Shipping costs are calculated based upon the number and type of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click "Update Your Cart Total".

Do you ship internationally?

Currently we are only shipping to North America.

(4) More Questions

If you have further questions, please feel free to contact us.